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The safety of our customers and technicians is paramount.

Here are our requirements.

We will contact you immediately before despatching our technician.

We will ask if anyone in your home:

  • Has Covid-19 symptoms.
  • Is shielding or vulnerable.
  • Has been informed to self-isolate.

If the answer to any of the above questions is yes, we will cancel the appointment and invite you to make a fresh booking when the answer to all the same questions is no.

While working at your home our technicians will follow the latest guidance.

  • Will sanitise their hands before entering your home and at regular intervals during the visit.
  • Will wear a mask.
  • Will use disposable or protective gloves as appropriate.
  • Will always maintain a minimum two metres from you.
  • Will abort the visit if he considers the safety of himself or occupants is compromised.

How you can help to keep everyone safe

  • Where possible, please open doors and windows to ensure good ventilation while the technician is in your home.
  • Please ask everyone in your home to stay in another room while the technician is working indoors.
  • Please cancel the appointment if anyone in your home has Covid-19 symptoms in the time before we visit or has been asked to self-isolate for any reason.
  • Please do not offer or provide refreshments or snacks to our technicians.
  • Please where possible make payment by credit card or bank transfer.
  • Please sanitise all touchpoints, door handles etcetera prior to the technicians arrival and immediately on his departure.